Server Management #

Starting and stopping #

Dashboard controls #

  • Start — boots your Matrix server container
  • Stop — gracefully shuts down the container (data preserved)
  • Restart — stop + start in sequence

Status indicators #

StatusMeaning
RunningServer is online and accepting connections
StoppedServer is offline; you can start it again at any time
PendingServer is being provisioned
MigratingServer is being moved to another node
ErrorSomething went wrong — check notifications or contact support
SuspendedAccount issue — check billing or contact support

Settings #

Open Settings → Server.

Registration #

Toggle Allow Registration to control whether new users can sign up directly on your Matrix server.

Federation #

Enable Federation to connect with the wider Matrix network (available on Pro and Business plans).

When federation is on, users on other Matrix servers can message your users and join your rooms.

Upload size #

Configure the maximum file size for uploaded Matrix media (images, videos, documents).

Custom domain #

Setup #

  1. Go to Settings → Server → Custom Domain.
  2. Enter your domain (for example chat.example.com).
  3. Add the DNS records shown:
    • CNAME — point your domain to <subdomain>.meldry.com
    • TXT — add _palpo-verify.<domain> with the verification token
  4. Wait for DNS propagation (up to 48 hours).
  5. Meldry automatically verifies the records and provisions a TLS certificate.

DNS status #

The dashboard shows live verification status:

  • CNAME OK — domain points to the correct target
  • TXT OK — verification record found

Removing a custom domain #

Click Remove Custom Domain to revert to the default subdomain.

Backups #

Backups run automatically on a daily schedule when enabled by the platform.

What is backed up #

  • PostgreSQL database (all Matrix data)
  • Media files
  • Server configuration

Manual backup #

Open a support ticket from your dashboard to request an immediate backup.

Teams and shared servers #

Meldry supports team-based server management so multiple users can collaborate on a shared server.

Creating a team #

  1. Go to Settings → Teams.
  2. Click Create Team.
  3. Enter a team name and a URL-friendly slug (for example engineering).
  4. You become the team owner automatically.

Team roles #

RolePermissions
ownerFull control: manage members, transfer ownership, delete the team
adminManage members and server settings
memberAccess the server and view settings

Managing members #

  • Add — invite users by handle; they join with the member role by default
  • Update role — change a member between member, admin and owner
  • Remove — remove a member from the team
  • Transfer ownership — the current owner can hand ownership to another member

Team server access #

When a server is associated with a team, all members can access it according to their role.

Resource monitoring #

The dashboard shows live metrics for your server.

Usage panel #

  • CPU — current CPU usage percentage
  • Memory — current memory usage in MB
  • Disk — total database + media storage in GB
  • Matrix Users — number of registered users on your server
  • Media — uploaded file storage

Usage alerts #

Meldry sends alerts as you approach plan limits:

  • 80% used — warning
  • 90% used — urgent: free space or upgrade
  • 100% used — uploads are paused until space is freed or the plan is upgraded

Notifications #

Customize which notifications you receive at Settings → Notifications.

Channels #

ChannelDescription
In-appAlways enabled — shown in the dashboard bell
EmailSent to your verified email address

Categories #

You can configure notifications for:

  • Billing and subscription events (renewals, payment failures)
  • Server status changes (started, stopped, errors)
  • Security alerts (new sign-in, password changes)
  • Storage and resource warnings
  • System announcements

Managing notifications #

  • View all notifications via the bell icon in the header
  • Mark as read — click a notification or use Mark all as read
  • Delete — remove individual notifications or bulk-delete read ones

Old notifications are pruned automatically after a configured retention period.

Upgrading #

If you are hitting plan limits:

  1. Go to Settings → Billing.
  2. Click Upgrade.
  3. Pick a Pro or Business plan.
  4. Complete payment — your limits increase immediately.